Home >

Help

Table of Contents
Shipping Policy   - charges and upgrades
When Should I Expect My Order?   - shipment schedule
Tracking My Order   - check order status
Returns/Refunds   - no sale is ever final
Contact Information   - Contact Information
Contact Customer Service   - Contact Customer Service
Privacy Policy   - protecting your privacy

Shipping Policy
Shipping charges are based on the amount purchased. Our shipping schedule is as follows:
Order Total    Standard    
$0.01 to $20.00    $2.95    
$20.01 to $50.00    $4.95    
$50.01 and up    $0.00 FREE!    

Standard Shipping Policies:
  • Sales are prohibited to consumers under 18 years of age (under 19 years of age if a resident of Alabama, Alaska, New Jersey or Utah).
  • At this time, we cannot ship Snus to the State of Vermont.
  • Pennsylvania residents add 6% sales tax - Remittance of any taxes on orders shipped outside of Pennsylvania is the responsibility of the purchaser.
  • In-stock orders received by 3:00 PM EST (Monday thru Friday, excluding holidays) are shipped the same day.
Return to Top

When Should I Expect My Order?

We know you want your order yesterday, and we strive to be the fastest and most reliable shippers in the business. We will process all in-stock orders that are received by 3pm Eastern time for same day shipping from our warehouse in Pennsylvania. Standard shipping takes from 2 to 7 business days from date of shipment (not including weekends or holidays), depending on your proximity to our warehouse.

Online inventory is updated regularly. If an item is not immediately available, it will ship the moment it becomes available. We cannot be held responsible for carrier (USPS, UPS) errors, or other delays out of our control. (Please note: for urgent and extremely time-sensitive requests, please call or email a representative to ensure availability before submitting your order, as certain items marked 'In Stock' can sometimes sell out intra-day.)

You can check shipment status by using the Account link found on each page.

Orders ship from our warehouse located in Bath, PA.

Return to Top

Tracking My Order

Locate your USPS and UPS orders quickly and easily online! Click on the Account link under the "Account" area to pinpoint the status of your GetSnus.com shipment. They're coming soon!

Return to Top

Returns/Refunds

Keeping you happy is our number one priority. Returns are easy - if you are not satisfied with your purchase, you may return the item to our warehouse within 15 days of receipt of your order for a prompt exchange, credit, or refund. Before returning the item, please contact Customer Service or call 1-800-324-9993 and let us know what and why you are returning the item, and a Return Merchandise Authorization Number (RMA#) will be issued. It is important that you make note of this number to include with any returns.

If you fail to return merchandise within the given timeframe or without an RMA#, we may deny credit or issue a 15% re-stocking fee.

We do our best to provide you snus in perfect condition as quickly as possible. Shipments are inspected and double checked by our shipping staff for accuracy and quality. Should you experience any problems, please contact Customer Service.

Return to Top

© 2008-2010 GetSnus, All rights reserved. 1-800-324-9993 Contact Us | Help | Terms of use | Privacy statement
Sales are prohibited to consumers under 18 years of age (under 19 years of age if a resident of Alabama, Alaska, New Jersey or Utah).
McAfee Secure sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams